About this course
This eLearning course has 3 sections:
- How Duty of Care contributes to safe working practice
- Managing Duty of Care conflicts and dilemmas
- Complaints, comments, and incidents
On completion of the course you will:
- Understand what Duty of Care means and know how it affects your work role
- Understand the different legislation and codes of practice that underpins the 'Duty of Care' for all Health and Social Care employees and employers
- Know where to get support and advice to help solve dilemmas and conflicts
- Have an understanding of the procedures and processes to follow when managing complaints, comments, incidents and confrontational situations
